Client Bill of Rights

At Coover & Barr, LLC we believe we can promise our clients quality service with personal attention. We believe as our client you: Have the right to our respect Have the right to talk to your attorney when you call Have the right to expect competence from our firm and all who work here Have the right to attention from us Have the right to loyalty to you and your cause Have the right to know the truth about your case Have the right to efficiency in your legal representation Have the right to a fair written agreement with our firm Have a right to a fair fee for the work we do Have the right to make the ultimate decision on your case All attorneys are governed by a higher standard called the Code of Ethics. We believe as attorneys we must live by these ethics in all that we do and say. Among these ethics is one specific right you should be aware of that your lawyer is obligated to provide:

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CLIENT CONFIDENTIALITY: This is called attorney-client privilege. This means that a lawyer, or any member of his or her staff, cannot reveal most things you say or show to your lawyer. This is true if you have hired that lawyer or just talked with a lawyer and communicated certain information. There are exceptions, such as, someone who reveals something illegal, for example, a scheme to defraud or give perjured testimony.

Client Advocate   In order to make sure our clients receive what we promise, we have designated Jennifer J. Zepp as our Client Advocate. Her duties include:

• Talking or meeting with clients in order to address their concerns

• Taking steps to investigate and address those concerns           

• Offering same day response to any concerns expressed by a client

• Receiving praises and compliments for attorneys and staff

• Making sure attorneys and staff complimented by our clients respond with proper recognition

Jen may be reached at 410-997-7600. She can also be reached by e-mail at  jzepp@cooverbarr.com.